uu7 Casino — Complete Terms and Conditions

1. General Terms and Definitions

In these terms and conditions, "uu7", "we", "our" or "platform" refers to the entity that operates uu7 Casino. "User", "player" or "you" refers to the person who has registered on this platform or is using its services.

uu7 is an online betting and casino platform operated for players in Bangladesh. The platform offers slots, live casino, sports betting and other gaming services. In the event of any dispute, the decision of uu7 shall be considered final.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account on the uu7 platform, you must be at least 21 years of age. This platform is strictly prohibited for minors. Providing false information about your age will result in the immediate closure of your account and all balances may be forfeited.

2.2 One Account Per Person

Each person may open only one account. If multiple accounts are found under the same person's name, all accounts will be closed. Attempting to operate multiple accounts from the same IP address or device will be treated as a violation.

2.3 Accurate Information

You must provide accurate and up-to-date information at the time of registration. All details relating to your name, date of birth, contact information and payment method must be truthful. Providing false information may result in a failed account verification and could lead to withdrawals being blocked.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. If you become aware of any unauthorised access to your account, notify our support team immediately. You are responsible for all activity that takes place on your account.

3. Deposit and Withdrawal Policy

3.1 Deposit Methods and Limits

The minimum deposit amount on the uu7 platform is ৳200 for each payment method. Accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer. Deposits are generally credited to your account instantly.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. You are requested to use the same payment method for withdrawals that was used for the deposit.

• Identity verification (KYC) may need to be completed before a withdrawal request is submitted.
• Withdrawals may be restricted if any active bonus wagering requirements have not been met.
• uu7 reserves the right to temporarily suspend withdrawals in cases of suspicious activity.
• Withdrawals to third-party accounts are not permitted.

3.3 Transaction Verification

uu7 may request additional verification for any transaction. A national ID card, bank statement or payment method details may be requested. If documents are not provided within the specified time, the transaction may be cancelled.

4. Bonus and Promotion Terms

4.1 Welcome Bonus

uu7 offers new players a 200% bonus on their first deposit, up to a maximum of ৳20,000. To cash out this bonus, you must complete wagering of 25 times the total bonus amount (25x wagering requirement).

4.2 General Bonus Terms

• A bonus offer may be claimed only once (per person / account / IP address).
• Bonuses may only be used on approved games. Games excluded from wagering will be communicated separately.
• There may be a specific time limit to meet bonus requirements — the bonus will be cancelled if it expires.
• Multiple bonuses may not be claimed at the same time unless specifically permitted.
• If bonus terms are abused or manipulated, the bonus and any associated winnings will be cancelled.

4.3 Cashback and VIP Benefits

uu7's VIP programme has 4 tiers: Bronze, Silver, Gold and Platinum. Weekly cashback at each tier is up to 0.2%, 0.5%, 0.8% and 1.0% respectively. Advancement to a higher tier depends on your activity and gameplay on the platform. uu7 reserves the right to change the cashback terms.

5. Gaming Rules and Fair Play

5.1 Validity of Game Results

All game results on the uu7 platform are determined through Random Number Generator (RNG) technology, which ensures fair play. Live casino games use software from well-known providers including Evolution Gaming and Ezugi.

5.2 Betting Rules

Each game has its own betting rules and limits. uu7 is not obliged to provide compensation if a game is interrupted due to a technical fault or loss of connection. However, uu7 reserves the right to cancel any incorrect payment made as a result of a system error.

5.3 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Playing games using any software, bot or automated system.
• Abusing bonus offers or bonus hunting (bonus abuse / arbitrage).
• Using the platform for money laundering or illegal financial activities.
• Attempting to access another player's account.
• Any attempt to hack or intrude into the platform's systems.
• Operating multiple accounts by the same person.

6. Account Suspension and Closure Policy

uu7 reserves the right to temporarily suspend or permanently close an account without notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud or dishonest activity.
• Providing false registration information.
• Extended inactivity on the account.
• An order from a court, regulatory body or law enforcement authority.

6.1 Voluntary Account Closure

Any player may request to close their account via live chat or email. An opportunity to withdraw the verified balance will be provided before the account is closed.

7. Privacy and Personal Data Protection

uu7 places the highest importance on protecting your personal information. Your data is kept secure using SSL encryption technology. We never sell your personal information to third parties.

To learn more about how we collect, store and use your information, please read our Privacy Policy. Some information may be shared with selected third parties to improve our services and to comply with applicable law.

8. Responsible Gaming Policy

8.1 Commitment to Informed Play

uu7 believes that gambling should be played for entertainment purposes only — it is never a source of income. We encourage all players to play responsibly.

8.2 Self-Exclusion Feature

If any player feels that gambling is having a negative impact on their life, they can contact us to apply for a temporary or long-term self-exclusion. This feature is free and available 24 hours a day.

8.3 Setting Deposit Limits

Players may set their own daily, weekly or monthly deposit limits if they wish. Reducing a limit takes effect immediately; requests to increase a limit may be subject to a waiting period.

For more details on responsible gaming, visit our Responsible Gaming page. If you need help, contact our 24/7 live chat support.

9. Dispute Resolution Process

9.1 Filing a Complaint

If you have a dispute or complaint, first contact our 24/7 live chat support or email us at ([email protected]). Describe the complaint in detail and include relevant information (transaction ID, date, amount).

9.2 Resolution Timeframe

The support team will review the complaint as quickly as possible. Complex matters may take additional time. The decision of uu7 will be considered final, though we are always committed to a fair and transparent resolution.

9.3 Applicable Law

These terms and conditions are governed by the relevant international gaming regulations. Any dispute will first be resolved through direct discussion.

10. Intellectual Property Rights

All content displayed on the uu7 platform — logos, graphics, text, software, interface — is the property of uu7 or the relevant game providers. Copying, distributing or reusing this content without written permission is strictly prohibited.

The names of game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft, etc.) and their game titles are the respective property of those providers.

11. Limitation of Liability

The uu7 platform provides services on an "as is" basis. uu7 accepts no liability for the following:

• Games being interrupted due to loss of internet connection or device issues.
• Delays in transactions caused by third-party payment providers.
• A user losing access to their account due to their own error.
• Temporary service outages caused by technical faults.
• Financial losses arising from a player's gaming decisions.

In any circumstance, uu7's total liability will never exceed the amount of the transaction in question.

12. Changes to Terms and Contact Information

12.1 Right to Make Changes

uu7 may change, add to or remove any part of these terms and conditions at any time. Players will be notified in advance of any significant changes. If you continue to use the platform after any changes, you will be considered to have accepted the new terms.

12.2 Contact Information

If you have any questions about these terms and conditions, contact our 24/7 live chat support or email us at ([email protected]). Our support team is able to respond in Bengali.